The New & Improved definition of “real-time”

This is a line directly from the HP Shopping site in the Security and Support section for one of the Laptops I am thinking about buying:

This series is backed by a one-year warranty10 on hardware with award-winning service and support. You get:

  • Real-time chat and e-mail (with a response in about an hour)
  • Access to on-line …….

I LOVE that.. I wish I could say the same to my client.. “you will get the response in real-time, which  is about an hour…. ”


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